Support
Shipping & returns
Processing
Orders ship after invoice payment is received — typically within 2 business days of payment. You'll receive tracking by email the day your order ships.
Packaging
Lyophilized products ship in sealed glass vials with cold packs where the lot's storage specification calls for it. Each shipment includes the lot code; the certificate of analysis for the lot is available from your order record.
Returns
Products are not returnable, because integrity can't be verified after a shipment leaves our custody. If a lot fails to conform to its certificate of analysis, or a shipment arrives damaged, report it within 5 business days and we'll replace it or credit the order.